Some questions to see charity shops through a customer’s eyes.
Why do you buy in charity shops?
Djamal, 26 – “In charity shops I can purchase stuff that I wouldn’t be able to afford in normal shops.”
Anne, 53 – “I like thinking that I’m supporting a good cause.”
Christine, 32 – “Here I can find vintage and original clothes that I wouldn’t find elsewhere.”
Do you know what the shop raises money for?
Anne, 53 – “I do, and if I don’t I usually ask the cashier or the sales assistant about the organisation they work or volunteer for.”
Christine, 32 – “Unless it’s contained in the name of the shop and therefore it’s obvious, I don’t know. I enter the shop if I’m attracted by the shop window display.”
Do you ever donate clothes or goods to charity shops?
Rose, 78 – “Of course! If I want to get rid of something it’s good to do it helping other people.”
Denzel, 36 – “Yes because I like the idea of objects that I don’t need anymore having a second life.”
Are you generally satisfied with what you buy in charity shops?
Djamal, 26 – “Yes, because things are good for their price.”
Do you think volunteers have an important role in these associations?
Anne, 53 – “I think that they have a very important role as if they had to pay for employees their profit would be less, and therefore the money donated for their cause would be less.”
Rose, 78 – “Yes, because I don’t know how charity shops would manage to go on without them.”